Crazy Kiln Tours

Booked a night here as a base for a quiet birthday weekend away in May. We are a couple in our 40s with an 8 year old boy. The good points were the quiet room with lovely patio overlooking the golf course and nice quality toiletries. The bar had some nice drinks and is nicely decorated. The staff were friendly (apart from one issue). There was a great choice at breakfast and it was good quality, pastries excellent quality, coffee pretty standard. The pool was great for kids. And such a good hotel when they cater for such a wide mix of people, I love being around a mix of ages. Couple of things they could have done better - They really could have told us on check-in about the hotel being full of people on coventions and what the conventions are for - as I kept getting mistaken for being party of one of the groups...odd. Secondly, when you book a room with breakfast, and you enter the breakfast room and get greeted by the host, its ruins the experience if the lady greeting you then questions if you really did have breakfast booked there. And also then its not very polite to passive aggressively scribble over their paperwork with a snide sideways look, as if to communicate that she didn't believe us. That put us on edge the whole time eating our breakfast, ruined our birthday birthday too and we couldn't get out of there fast enough.

The fact you cannot pay cash is very disappointing. We were on the 16th floor and we went down to buy pop and water, had cash but left cards in room, we get there and no cash only card, not good. Also went for breakfast and sat on the right, to be told we can’t sit there as it’s now shut 9.35am, the section on the left was very busy and there was no clean table there that’s why went and sat in the right hand section. Dissatisfied

Lovely overnight stay in a clean and stylish room with a comfortable firm bed. Was able to sleep well despite being right near a busy main road, good soundproofing. Breakfast was a delicious and extensive buffet style with a nice range of options. The whole atmosphere was calm and trendy, with a convenient location for our stay. There were a few little odd issues like some lift buttons being damaged and TV being a bit temperamental. Could do with a little TLC in that respect but it didn't stop our stay being enjoyable.