Croswell Opera House Tours

There was no pool or gym as advertised online. They were out of order. I didn’t know until I was there to check in. Also the Continental breakfast was very disappointing. No juice, no consistency In refilling the hot food. Some days there wasn’t any breakfast at all. Some days the breakfast was put away before it was supposed to end and or late getting set up. Blinds were broken I the room and the security latch was broken off of the door. The cleaning staff were very helpful and accommodating. They were the highlight of the stay. Two of the front desk staff were very friendly and helpful as well. The other two not so much. Overall I would rate the whole experience at 2.5 stars. Definitely lots of room for improvement especially in the customer service department. Oh and one more thing…. They charge a $25 dollar per night incidental fee which you know nothing about until you check in. So if you stay 10 days you have to pay an additional $250 with your credit card that can take up to 2-5 business days to be put back on your card after checking out!

I picked the Inn because I love staying in properties like this. The room was nice but starting to show poorer shape. - the shades did not work well and make the room very dark (no sheers), bathroom was lacking hooks and adequate surfaces. The property promised breakfast but it was not available other than Sunday, the water jug wasn't changed for a day and there was no room cleaning at all for 3 days. I lost my electronic key and the front desk found one. All in all, a nice property which needs renovation and the staff more training. The buildings and location (and free parking) are great but you still have to deliver hospitality. I would not recommend for busines visitor.

Beautiful property. Loved the room! However, the Wine Grotto was closed for a private event (the main reason I love this resort) and the hot tub was out of order. Everything else was lovely!