10/10 Excellent
Shanon
Traveled with partner
Jul 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked with Expedia, when calling to confirm reservation we were told the waterpark is not included in Expedia pricing. She said it would be $60 per person per day but would give it to us for $40 per person per day instead. It shows on Expedia that it is included so we called Expedia, they called the resort and then told us sorry, waterpark is an additional $60 per person per day! We weren’t happy and just decided we wouldn’t be using the waterpark and wouldn’t be staying there again, nor would we use Expedia again! We get to the hotel, check in and the manager on duty gave us two days complimentary waterpark tickets for our trouble as it does say on the website under amenities the water park was listed as is the lazy river. They gave 2 passes which worked out for us as it was just two of us staying for two nights. We loved it so much we stayed another night! The hotel itself has a pool that is included in the hotel stay, it’s just the waterpark that’s an additional fee. Overall we loved it and had a great time. My only tiny complaint is no microwave in the room, we had to go to the lobby and use that one. All in all we’d stay there again. Won’t be using Expedia again though!
Shanon
Stayed 2 nights in Jul 2024