Embarcadero Tours

Room was nice; staff service was excellent! They went over and beyond. Complimentary breakfast was great however itd be great if they refill food soon especially the salad (i like their salad!) We would definitely recommend this hotel

The room seems like it was not ready when we got in our room. There were no bath towels, and no other toiletries set up. I just booked a standard room and it should have included robes, slippers, and hair dryer. None of these were available upon check in. I waited for more than 40 minutes after I requested the towels and had to do a follow-up phone call because I’d really wanted to take a shower. The staff are very friendly. The breakfast buffet isn’t the best either. The facility is gorgeous. We also own a property at the Misibis resort and wanted to visit our property. At first they said the person that holds the map isn’t available. Until I was very vocal with my disappointment, and miraculously, they found someone that took us to see our property. Another complaint is that, they told us there is no wifi where our room was. They gave us a ridiculous/ stupid reason This is the 5th accommodation I have been for the last 3 weeks of my vacation and all of them had wifi. Even restaurants in the area offered free wifi and this high end resort did not.

The staff were amazing. They always provided me with first class service. My air conditioning quit working just after 1am. I called the front desk and maintenance was at my room in 5 minutes.