4/10 Poor
Dilip
Traveled with family
Mar 30, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this property based on the rating and it was a very disappointing experience. Our room was the terrace room (4 flights of stairs). We seemed to be the only guests. We arrived very late at night, so I understand not getting a welcome drink as advertised. However, there was no drinking/bottled water provided either. The room was dusty and the bathroom was terrible. YOU CANNOT CLOSE THE BATHROOM DOOR FROM INSIDE AND LATCH IT. No privacy!!!
The walls were moldy. There were NO BATH TOWELS (only hand towels). No toilet paper holder and the bathroom amenities are packets of Pantene shampoo. The room gets noisy with a banging sound. When talking with the manager the next day, I was told that drinking water would be provided on request only and I had to ask. Amenities like hairdryer is shared and they apparently had a large group the previous night, so all the bath towels were unavailable. The fact that there isn’t a latch on the bathroom (important for privacy) and the walls are moldy and rooms are dusty made us cut our stay short and move to a different hotel immediately.
This review is based solely on our experience with the terrace room (one king bed and one twin bed). The owner will very likely not take this feedback and retort as if everything is fine.
However, having stayed in multiple riads in Morocco, we can confidently say that this was a terrible experience. I hope this feedback is taken constructively as the courtyard is nice.
Dilip
Stayed 3 nights in Mar 2024