First off all there's no elevator only stairs to the second floor. I had to request a room on the first floor due to the luggage's due to preparing for the deer season and staff was reluctant to change us to accommodate us. After changing the room keys he only activated only one key card!!! Do not bring luggage's if you stay here during deer season. This property is older 2 nights the toilet made noise throughout the night without being used. Reported as as soon as we got into the the staff assured mean that he would have someone come out and fix it the next morning, which did not happen nor did he change the room. He stated there was no more rooms available on the first floor.
So no I will not advise anyone to stay.
Of course I did call the 800 number and spoke to someone and they said as well. The toilet bowls are old and they do make noise, but he didn't see any leakage so therefore he couldn't do anything to accommodate my price that I paid for tonight which was almost $300.
Unacceptable!!!!
Elaine
2024 年 10 月入住 2 晚
8/10 还可以
Vicci
带宠物出行, 与配偶出行
2024 年 10 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ok
Vicci
2024 年 10 月入住 1 晚
8/10 还可以
Michael L
2024 年 10 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Michael L
2024 年 10 月入住 2 晚
6/10 一般
bradley
与家人出行
2024 年 10 月 14 日
满意:员工和服务,清洁度
Limited parking with work trucks taking multiple spaces
bradley
2024 年 10 月入住 1 晚
10/10 超赞
Claudia
2024 年 10 月 9 日
Claudia
2024 年 9 月入住 1 晚
2/10 糟糕
Michelle
带宠物出行, 团体旅客, 商务旅客
2024 年 10 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s clear there has been almost no upkeep and care to this property. Our room had bedcovers with holes in them. The walls had visible damage that gave the impression of active mold growth. The bathroom door wouldn’t close unless you used your entire body weight to push it into an improperly repaired frame. Nowhere did we read there was no elevator- when we asked for a 1st floor room to accommodate our physical limitations (a 74 yr old - and awaiting orthopedic surgery) - we were refused even though it was clear there were rooms available. The front desk person was not helpful, unfriendly, bordering on rude. Next time I’ll pay the $200 a night to stay at Hampton Inn across the street. I learned a valuable lesson.
Michelle
2024 年 10 月入住 1 晚
10/10 超赞
John
2024 年 10 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Everything was clean and the stuff was helpful!
John
2024 年 9 月入住 2 晚
10/10 超赞
Isabel
2024 年 9 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Staff was very kind
Isabel
2024 年 9 月入住 1 晚
4/10 很差
Tara
2024 年 9 月 2 日
Tara
2024 年 5 月入住 1 晚
6/10 一般
Nilesh
与家人出行, 带宠物出行
2024 年 8 月 4 日
不满意:住宿条件和设施
Average
Nilesh
2024 年 7 月入住 1 晚
6/10 一般
Claudia
与家人出行, 带宠物出行, 与配偶出行
2024 年 8 月 2 日
Our sofa was full of stains & pool floor is dirty everything else was ok for a night stay.
Claudia
2024 年 7 月入住 1 晚
10/10 超赞
Tanya
与家人出行
2024 年 7 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very great service and welcoming
Tanya
2024 年 7 月入住 1 晚
2/10 糟糕
Brooke
2024 年 7 月 30 日
不满意:住宿条件和设施,清洁度
Brooke
2024 年 7 月入住 1 晚
8/10 还可以
Stephen
2024 年 7 月 30 日
满意:住宿条件和设施,员工和服务
Stephen
2024 年 7 月入住 1 晚
10/10 超赞
Martina
2024 年 7 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
Martina
2024 年 7 月入住 1 晚
6/10 一般
JORGE GAMEZ
2024 年 7 月 28 日
满意:员工和服务
Too old the interior of the hotel
JORGE GAMEZ
2024 年 7 月入住 2 晚
8/10 还可以
Scott
与家人出行
2024 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kerrville Komfort
Decent hotel. Room was stuffy when we entered, but once the AC ran for a while, it was comfortable. All of us slept well.