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"Staff is polite and friendly "

"What a fantastic hotel. This is a newly built hotel within the past 5 years. Eveyrthing look brand new. This is a very busy hotel but everything was top notch. We didn't plan for dinner here but it was fantastic. All the staff were great. Its also great if you are travleing by train, the station is literally foot steps away from the hotel. 10/10!"

"Modern, clean, spacious rooms and very good service "

"Everything was awesome, the provision of yukata and being able to use the private family onsen was great "

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"Clean and comfortable "

"Open air onsen was my favorite in this hotel. I went there early in the morning, it was rustic environment which I wanted. "

"A genuinely unique and special experience. We had a room with private outdoor soaking tub and it was well worth the extra cost to have the memorable experience. The dinner provided was luxurious and memorable as well. "

"Gorgeous room with a private tub on the terrace. Very much a local experience. "