"The customer service was absolutely outstanding. They front desk staff were very friendly and helpful, especially Siao Chou (小周) and Ting Ting (亭亭). They went out of their way to provide us with specific information about local tourist destinations and how to navigate the city. Our Guilin visit went well because of them.
The only issue we had was the hotel only had one washer and dryer. They were mostly occupied during early morning and night. "
"Very convenient to the city center, right in the heart of the action. Excellent service. Breakfast was particularly thoughtful. The tourist information was also very detailed. Very satisfied. I'd definitely stay there again."