Helsinki Ice Hall Tours

The hotel kept cancelling our reservation. We had to contact them every day to get a new check in code. The last day they canceled our reservation altogether. We had to deal with AI to make contact. Then they would forward a new code. However my phone was low on battery and if I could not contact them we would be locked out with our luggage still inside. Our aircon had a blocked drain and leaked onto the floor. I had to turn off the power. I would never recommend this cost saving way the company adopted. I could have booked accommodation with a physical person to deal with in reception for the same price. I would then have someone to help with our problems.

Could not open the windows. The room was very hot even with the cooler and a big metal fan running all the time. The consept of the hotel is nice, but the heated room ruined the sleep.

I thought it had a good sense of being a home away from home. Very comfortable and stylish modern decor. We were only there for a day, so nothing particularly stood out as something we disliked.