预订霍利迪酒店宾馆住宿限时优惠

“Reserved a two bed, handicap accessible room with roll-in shower. Paid and had confirmation number. Drove 12 hours to hotel, got room key, it was a king bed NOT handicap accessible room for three travelers. Went back to front desk, showed her ( referring as “her” because she never said her name or have a name badge) my reservation, she told me the day shift had changed my room and “ should” have called me. Showed her my phone where I had never received a call. Explained I needed what I had……

“All the ice machines were broken. The exit door on the north was broken. The trim on the cabinets in the room was cracked and peeling. The pool has been closed for most of the summer and is still not fixed. The stairwell carpet needs vacuuming. The bed skirts had spills or stains. It seemed like it was a good hotel that is really run down now.”

“Very professional”

“The hallway was dirty leading to the room. Our sheets were dirty. (They did offer a new room and changed the sheets upon request. I just feel like the room should be clean and ready for you when you arrive.The bathroom floor was dirty. It appeared maybe there had been some work done under the sink and maybe they forgot to clean up after. There were no wash cloths and no bath mat.”

“The staff was friendly. The breakfast was pretty good. The shower door in our room needed new rollers. It was hard to close and we were afraid if we closed it all the way it might be difficult to open. Only one elevator was working.”

“Ok ”

“Hotel was cluttered.”

“Clean room. I’m 72 and obviously disabled. I asked for an ADA room, or at least a room on the first floor. Your desk clerk gave me a hard look and put me in Room 308. What a sweetheart! No shower chair, no grab bars. Unable to use stairs. Good news there wasn’t a fire, eh? How is that for good service from a 20-something air head without a care in the world.”

“Very nice place to stay.”

“Breakfast was great. I had to use the laundry room and was clean. Rooms were nice.. tv was big and you could connect to HDMI. Internet was hi speed. I enjoyed my stay.”