I was disappointed with my stay at the Emerald hotel. The cost was fairly expensive compared with staying in NZ…but the room, service and breakfast were poor.
The bathroom was not clean…towels were grubby…towels were not in the room when arriving after midnight nor was milk for a cup of tea.
Floor in shower was dangerously slippery for elderly folks.
Tv took 30 minutes to connect and get going…next night it did not go again as it was not explained a different tuning was needed. Communication on many such points was poor or non existent.
The continental breakfast was poor…2 pieces of white toast lump of jam. 2 pieces of fruit. 2 boiled eggs….EVERY DAY…not good for competitive athletes…no cook to provide alternatives.
Office lady was friendly and helped carry heavy bag upstairs.
Reviewed on Nov 4, 2025
