“I am extremely disappointed with the customer service and communication at the Leonardo Smart Hotel. During our stay, we experienced a TV service issue in one of our paid rooms. When we raised this with one of the on-site managers, we were told that, in lieu of the non-working TV, breakfast would be provided free of charge for both of our booked rooms.
At checkout, this promise was flatly denied. The checkout staff claimed no such offer had ever been made and said they would "check with……