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"The hotel toilet shower was broken. The flooring was loose and uneven. Floor tiles were completely debonded and dislodged. The laminated flooring had wrapped and edges were tapped up. I banged my legs against the low bed frame … twice. The tooth brush supplied had their bristles loose and ended up in my mouth. Tooth paste was tastless. Receptionist lost my bookings and took me a little longer to check in. The room lights are configured weird. There was no ambient lighting … harsh lighting. Also, suppose to have a window as featured on the booking images but the room had no window. The shower gel and shampoo was too little. The TV was placed in a very weird position. There wasn’t really much place for you to place your belongings nor a proper work table. No fridge. And the aircon controller was sticky to the touch. The pillows were hard. Bed wasn’t as comfortable. Sheets look worn out. I don’t know how this hotel got a 9.2 rating. It is misleading. Will not stay there anymore."

"Very nice hotel"

"Excellent service team with quick response. Convenient location too!"

"Staffs and services are exceptionally wonderful. "

"Good"

"Great spacious room, very good hot springs facilities and good service staff"

"Nice clean room."

"The unit was immaculate. Check in was smooth and communication was great. The complex is a little overwhelming at first, but then we learned our way around. We enjoyed the pool briefly, and our son wanted to stay longer. Unfortunately JB was just a transit point for us, but we did check out the mall next door. Nice view of Singapore and spacious apartment!"

"Im impressed by the warm and hospitality of the staff.. They teied their best. "