Title: ONTO Tonalá Mexico City Reviews, Deals & Photos 2026 - Expedia

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Aparthotel

# ONTO Tonalá Mexico City

## Photo gallery for ONTO Tonalá Mexico City

![Interior - ONTO Tonalá Mexico City (Mexico City)](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/0b8d1829.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Apartment (A) | 1 bedroom, premium bedding, down comforters, free minibar items - ONTO Tonalá Mexico City (Mexico City)](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/e279e8f7.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Rooftop terrace - ONTO Tonalá Mexico City (Mexico City)](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/24d0dd03.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Front of property - ONTO Tonalá Mexico City (Mexico City)](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/97186ae8.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Apartment (B) | Living area | 55-inch Smart TV with digital channels, Netflix, streaming services - ONTO Tonalá Mexico City (Mexico City)](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/e669824c.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Location
- Prices
- Amenities
- Policies

ONTO Tonalá Mexico City sits in the heart of the vibrant capital. Travelers can relax on the rooftop terrace or enjoy outdoor entertainment options. The helpful multilingual staff ensures a memorable experience in this smoke-free property, which offers complimentary in-room WiFi.

## Reviews

8.8

Excellent

## Popular amenities

- Kitchen
- Pet friendly
- Free WiFi
- Restaurant
- Air conditioning
- Laundry

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## Check prices for these days

[Tonight

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[Tomorrow

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[This weekend

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[Next weekend

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## Room options

### View all photos for Apartment (A)

![Apartment (A) | 1 bedroom, premium bedding, down comforters, free minibar items](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/940770fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Apartment (A)

### Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Free cribs/infant beds

Kitchenette

Mini-fridge

- 570 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Apartment (B)

![Apartment (B) | Living area | 55-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/4ab0f265.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Apartment (B)

### Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Free cribs/infant beds

Kitchenette

Mini-fridge

- 592 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed

### View all photos for Apartment (C)

![Apartment (C) | 1 bedroom, premium bedding, down comforters, free minibar items](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/c912f3a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Apartment (C)

### Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Free cribs/infant beds

Kitchenette

Mini-fridge

- 560 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed

### View all photos for Apartment (D)

![Apartment (D) | 1 bedroom, premium bedding, down comforters, free minibar items](https://images.trvl-media.com/lodging/100000000/99450000/99449300/99449214/f42ac277.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Apartment (D)

10.0

Exceptional

1 review

### Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually decorated

Air conditioning

Free cribs/infant beds

Kitchenette

Mini-fridge

- 592 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed

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## About the neighborhood

Located in Roma Norte, a neighborhood in Mexico City, ONTO Tonalá Mexico City is in the entertainment district and near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and travelers looking to shop may want to visit Avenida Presidente Masaryk and Antara Polanco. Check out an event or a game at Auditorio Nacional, and consider making time for Palacio de Bellas Artes, a top attraction not to be missed. [Visit our Mexico City travel guide](https://www.expedia.com/Mexico-City.dx178285)

[View more Aparthotels in Mexico City](https://www.expedia.com/Mexico-City-Apart-Hotels.d178285-aaApartHotels.Travel-Guide-Accommodation)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.42104%2C-99.16353&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zQDWL9307FAlMle-6HBcHb2JcCI=)

15 Tonalá Roma Norte, Mexico City, CDMX, 06700

### What's nearby

- ![The Cibeles fountain in Mexico City is an exact replica of the Cibeles fountain that is located in the Plaza de Cibeles in Madrid, Spain](https://images.trvl-media.com/place/6266120/16f07fa8-5144-4c14-88af-0495dd5e7f82.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Cibeles Fountain  
3 min walk \- 0.2 miles
- ![The Angel of Independence in Mexico City](https://images.trvl-media.com/place/501737/473226e5-df19-42e9-b3a2-1cf9606c78d5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Angel of Independence Monument  
10 min walk \- 0.6 miles
- ![Paseo de La Reforma avenue and Angel of Independence Monument - Mexico City, Mexico](https://images.trvl-media.com/place/179290/3a01d0ca-bd22-4b94-820e-cbeee93de6a1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Paseo de la Reforma  
10 min walk \- 0.6 miles
- MUCA Roma  
2 min walk \- 0.1 miles
- Centro Cultural El Punto  
2 min walk \- 0.1 miles

### Getting around

- Insurgentes Station  
3 min walk
- Mexico City Buenavista Station  
6 min drive
- Benito Juarez International Airport (MEX)  
27 min drive

### Restaurants

- Puerto Viejo  
2 min walk
- Smashy’s  
3 min walk
- Ladyboy  
2 min walk
- Esquites Durango  
2 min walk
- Carnitas "El Güero  
2 min walk

## About this property

### ONTO Tonalá Mexico City

Along with a restaurant, this smoke-free aparthotel has a fitness center and a rooftop terrace. WiFi in public areas is free. Additionally, coffee/tea in a common area, spa services, and free use of bicycles are onsite. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with digital channels. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches like free minibar items and an espresso maker. Change of towels is available on request. 

ONTO Tonalá Mexico City offers 44 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. These individually decorated accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with microwaves, separate dining areas, cookware/dishes/utensils, and espresso makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. 

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 55-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. 

Recreational amenities at the aparthotel include a fitness center and complimentary bicycles. 

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. 

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Total with taxes and fees

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### Kukun Tonalá 30 Roma

Roma Norte

- Kitchen
- Pet friendly
- Free WiFi
- Air conditioning

8.8

Excellent

148 reviews

$90 nightly

$107 total

Mar 2 - Mar 3

Total with taxes and fees

[](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=98561971&PinnedHotelID=98561971&HadPinnedHotel=true&regionId=-1&adults=2)

![Premium Loft | View from room](https://images.trvl-media.com/lodging/1000000/10000/400/366/bac2c7ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)

### Marquis Reforma Hotel Spa

Reforma

- Pool
- Spa
- Free WiFi
- Restaurant

9.4

Exceptional

1,141 reviews

$224 nightly

$268 total

Feb 28 - Mar 1

Total with taxes and fees

[](https://www.expedia.com/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=366&PinnedHotelID=366&HadPinnedHotel=true&regionId=-1&adults=2)

![Lobby](https://images.trvl-media.com/lodging/1000000/10000/8200/8165/8b869a3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)

### Geneve Ciudad de México

Reforma

- Spa
- Parking included
- Free WiFi
- Restaurant

9.0

Wonderful

1,873 reviews

$130 nightly

$156 total

Mar 30 - Mar 31

Total with taxes and fees

[](https://www.expedia.com/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=8165&PinnedHotelID=8165&HadPinnedHotel=true&regionId=-1&adults=2)

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## Property amenities

### Pool/Spa

- Body scrubs
- Facials
- Hydrotherapy
- In-room massages
- Manicures/pedicures

### Internet

- Available in the apartment: Free WiFi
- Available in some public areas: Free WiFi

### Parking and transportation

- Offsite parking available (USD 18 per day)
- 24-hour roundtrip airport shuttle on request for a surcharge

### Family friendly

- Free crib

### Restaurants on site

- TüT

### Kitchenette

- Blender
- Cookware, dishware, and utensils
- Espresso maker
- Griddle
- Microwave
- Mini-fridge
- Toaster
- Water dispenser

### Dining

- Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 22 for adults and USD 22 for children
- A restaurant
- Coffee and tea in common areas
- Dining table
- Free minibar (limited items)
- Room service (limited hours)

### Bedrooms

- Bedroom
- Down comforter
- Hypo-allergenic bedding
- Premium bedding

### Bathroom

- 1 private bathroom
- Bathrobes
- Designer toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste (on request)
- Towels provided

### Living spaces

- Communal living room
- Dining table
- Separate dining area
- Separate sitting area
- Window screens

### Entertainment

- 55-inch smart TV with digital channels
- Netflix
- Streaming services

### Outdoor areas

- Garden
- Outdoor entertainment area
- Outdoor furniture
- Rooftop terrace

### Laundry

- Dry cleaning/laundry service
- Laundromat nearby

### Comfort

- Air conditioning

### Pets

- Pet friendly
- Welcoming cats and dogs only
- One pet total
- Fee: USD 27 per accommodation per night
- Service animals exempt from fees
- Food and water bowls

### Suitability/Accessibility

- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Elevator (39 inch wide door)
- Front entrance ramp
- Tile flooring in public areas
- Tile flooring in room
- Visual fire alarm
- Well-lit path to entrance
- Smoking not allowed

### Services and conveniences

- 24-hour front desk
- Blackout drapes
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Daily housekeeping
- Electrical adapters
- Free bottled water
- Iron/ironing board
- Laptop-compatible safe
- Luggage storage
- Mobile key entry
- Multilingual staff
- Tour and ticket assistance
- Turndown service

### Location highlights

- In a shopping district
- In an entertainment district
- Near a health/beauty spa
- Near a hospital
- Near a metro station
- Near a train station
- Near an outlet shopping mall

### Things to do

- Bicycle parking
- Bicycle storage
- Free bicycle rentals
- Gym
- Casino nearby

### Safety features

- Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
- Smoke detector (host has indicated there is a smoke detector on the property)
- Outdoor lighting
- Security system
- Fire extinguisher

### General

- 1 building
- 100% renewable energy
- 12 floors
- 44 units
- At least 80% lighting from LEDs
- At least 80% of food locally-sourced
- At least 80% organic food
- Bed sheets changed on request
- Bicycle parking
- Bicycle storage
- Built in 2023
- Bulk dispensers for toiletries
- Comprehensive food waste policy
- Comprehensive recycling policy
- Double-glazed windows
- Eco-friendly cleaning products used
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Free bicycle rentals
- Grey water recycling system
- Individual decor
- Locally-owned and organized tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable cups
- Reusable tableware
- Rooftop garden
- Soundproofing
- Towels (changed on request)
- Vegan dining options
- Vegetarian dining options
- Water dispenser usage encouraged
- Water-efficient showers
- Water-efficient toilets

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18 

### Check-out

Check-out before noon

### Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

### Access methods

Staffed front desk

### Pets

Pets allowed for an extra charge of USD 27 per accommodation (varies based on length of stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Pets cannot be left unattended

Food and water bowls are available

### Children and extra beds

Children are welcome

Free cribs are available on request at the property

### Property payment types

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

- Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property. 

### Optional extras

- Fee for cooked-to-order breakfast: approximately USD 22 for adults and USD 22 for children
- Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 4)
- Nearby parking fee: USD 18 per day (1640 ft away)
- Pet fee: USD 27 per accommodation (varies based on length of stay)
- Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Host has indicated there is a carbon monoxide detector on the property

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, and outdoor lighting

### We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

### Property is also known as

Onto Tonala Mexico City

ONTO Tonalá in Roma Norte

ONTO at Tonalá Mexico City

ONTO Tonalá Mexico City Aparthotel

ONTO Tonalá Mexico City Mexico City

## Frequently asked questions

### Is ONTO Tonalá Mexico City pet-friendly?

### What time is check-in at ONTO Tonalá Mexico City?

### What time is check-out at ONTO Tonalá Mexico City?

### Does ONTO Tonalá Mexico City provide a shuttle to the airport?

### Where is ONTO Tonalá Mexico City located?

## Have a question?

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## Reviews

## ONTO Tonalá Mexico City Reviews

8.8

### Excellent

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines)

### 9.6

Cleanliness

### 8.6

Amenities

### 9.4

Property conditions & facilities

10 - Excellent

49

8 - Good

12

6 - Okay

10

4 - Poor

3

2 - Terrible

3

## Reviews

### 10/10 Excellent

#### mohamed

Jan 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities, communication

True hidden gem in a great location, loved everything about this hotel, flats, breathtaking views from the rooftop and super friendly staff. 

![](https://a.travel-assets.com/ugc/hotel-reviews/3c31ce20-d504-4eec-8149-5903db03e8a5-1769191762169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### mohamed

Stayed 7 nights in Jan 2026

### 10/10 Excellent

#### Pavandeep

Feb 6, 2026

Liked: Cleanliness, amenities, property conditions & facilities, communication

10/10 superb! Fantastic rooms, super clean and modern. Great location and amazing views from rooftop. Staff is extremely helpful and accommodating. I would personally like to shoutout Abraham at the front desk who made our stay very comfortable, he was super friendly and helpful. 

##### Pavandeep

Stayed 4 nights in Jan 2026

### 10/10 Excellent

#### Nav

Nov 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Beautiful room, fully equipped kitchen and friendly staff! Great location, roof top terrace with free wifi and coffee. highly recommend this hotel, will definitely book again! 

##### Nav

Stayed 4 nights in Nov 2025

### 10/10 Excellent

#### wolter

Sep 28, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great staff

##### wolter

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### mai khoi

Oct 23, 2025

Liked: Cleanliness, room comfort, communication

Awesome design and location, walkable to everything . I had a room on the higher floor and it had fantastic views. The room was well appointed, had great toiletries, little knickknacks that made it feel like home. The inside/outside design of the staircase is beautiful and showcased the thoughtful design. Highly recommend and would gladly stay again. 

##### mai khoi

Stayed 3 nights in Oct 2025

### 10/10 Excellent

#### Ryan

Oct 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Onto Tonalá = fantastic communication from staff, walkable to restaurants in either Los Ciebles / Roma Norte / Juarez. Clean modern rooms.

##### Ryan

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Lisa

Mar 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Friendly front desk staff. The room itself was amazing with great views!

##### Lisa

Stayed 2 nights in Mar 2025

### 10/10 Excellent

#### Kamaria

Jan 21, 2025

Liked: Cleanliness, room comfort, communication

#### Great Roma Stay

We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.

##### Kamaria

Stayed 5 nights in Jan 2025

### 10/10 Excellent

#### Anneliese

Sep 22, 2024

Liked: Cleanliness, property conditions & facilities, communication

I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!

##### Anneliese

Stayed 4 nights in Sep 2024

### 10/10 Excellent

#### Philip

Feb 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Friendly staff and beautiful property. Will definitely be back

##### Philip

Stayed 1 night in Feb 2024

### 10/10 Excellent

#### Joseph

Apr 26, 2024

Liked: Cleanliness, property conditions & facilities, communication

Staff was excellent 

##### Joseph

Stayed 5 nights in Apr 2024

### 10/10 Excellent

#### Ali

Nov 29, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Super clean and accommodating. The area is full of dining options. 

##### Ali

### 10/10 Excellent

#### Marci

Mar 7, 2025

Liked: Cleanliness, room comfort, communication

#### Great and safe location 

My stay here was wonderful. I highly recommend Onto if you are traveling to Mexico City because it’s near everything. All you have to do is walk out your door and you’re welcomed by a nice neighborhood, walking distance to restaurants and shopping. I also felt super safe here and there is security 24/7\. Diego and Chris at the front desk are wonderful and very helpful. I would definitely go back and stay at this location. The only downfall is that they don’t offer double bed options. 

##### Marci

Stayed 3 nights in Feb 2025

### 10/10 Excellent

#### Eugene

Apr 15, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Newer property had lots of space, comfy beds and attentive service. We felt so well cared for, especially by Elaina our maid. She was so attentive to details. The location is very walkable to restaurants in Roma Norte. A very wonderful stay. Highly recommended. 

##### Eugene

Stayed 5 nights in Apr 2024

### 10/10 Excellent

#### David

Feb 26, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

An extraordinarily unique, modern 'boutique' hotel, in an excellent location at the edge of the lively and highly popular Roma Norte neighbourhood. A new building with a high level of design and good amenities, with friendly efficient reception staff, and an excellent cleaning staff.

##### David

Stayed 7 nights in Feb 2024

### 10/10 Excellent

#### hollie

Dec 30, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Fabulous!! Such a wonderful stay at Onto Tonalá. From checkin to check out lead concierge Israel and his team were white glove service, always available and making sure we were taken care of. The rooms and amenities are beautiful, stylish and clean. The neighborhood so cute. Highly recommend. 

##### hollie

Stayed 2 nights in Dec 2023

### 8/10 Good

#### Katie

Feb 19, 2024

Liked: Cleanliness, room comfort, communication

#### Beautiful Hotel - needs A/C 

The rooms and building were beautifully designed, and the staff was friendly and helpful. The building really needs air conditioning. It stuffy in our room during the day even though it is winter and the weather is not warm. 

##### Katie

Stayed 4 nights in Feb 2024

### 8/10 Good

#### Daniel

Jan 8, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Onto is a very beautiful hotel in a great area. The staff is friendly and does their best to make sure you are comfortable. They have full time security which is consoling. My only gripe is there is no heating and air but that's pretty standard for CDMX, also it's next to a very busy street so if noise bothers you beware. I would stay here again on the highest floor!

##### Daniel

Stayed 5 nights in Dec 2023

### 6/10 Okay

#### Eric

Apr 26, 2024

Liked: Cleanliness, property conditions & facilities, communication

The ONTO property was very nicely appointed and the staff was beyond kind. The only big downside was it was very hot while we were there in March and there was no AC so we had to sleep with the windows open and it was super loud outside, especially at night. There's a club nearby and it was going all night long. Additionally, there were no screens on the windows so mosquitos got in and ate us alive all night. 

##### Eric

Stayed 3 nights in Apr 2024

### 8/10 Good

#### YUER

Jan 23, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Pros: Very friendly staff (Israel and Manuel at front desk were both pleasant to work with), nice interior design with big windows and modern decor, full kitchen with basic appliance, convenience location, etc. Cons: The water shield of the shower is bad - water leaked everywhere on the bathroom floor and will gradually damage the floor/wall. The bathroom had a terrible sewage odor during my entire stay so I had to keep the bathroom door shut. 

##### YUER

### 10/10 Excellent

#### Leonardo

Mar 5, 2024

Liked: Cleanliness, room comfort, communication

#### Perfect apartment hotel to fall in love with CDMX 

We had a panomaric apartment and it was wonderful. The apartment was fully equipped with a proper kitchen, living room, bathroom essentials and comfortable bed. The hotel is centrally located and a perfect spot to do some exploring by foot. Property is very safe and staff was amazing. Daily housekeeping is a nice touch you won’t get that at typical apartment stays. They have a friendly front desk team. Jessica was lovely and we felt like we had a knowledgeable friend to ask questions and get some tips for our visit. The hotel has two roof decks and even washer and dryer if you needed to do laundry. They had yoga mats for use and we were happy to learn that they are working on a restaurant and cafe to make the property even more appealing. Will definitely stay again. 

##### Leonardo

Stayed 5 nights in Feb 2024

### 6/10 Okay

#### Peter

Jan 8, 2024

Liked: Cleanliness, communication

The facilities were very nice and clean and the staff was very kind, helpful and communicative. The only complaint was the noise. The street noise came up through the windows and it was hard to get a good night sleep - passing traffic, people talking, and nearby dance clubs could be heard all night. There was no AC either so we had to have the windows open to keep some airflow happening. 

##### Peter

Stayed 4 nights in Jan 2024

### 4/10 Poor

#### Orhan

May 4, 2025

Liked: Cleanliness, amenities

Disliked: Communication

The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less. 

##### Orhan

Stayed 4 nights in Apr 2025

### 10/10 Excellent

#### AYANO

Sep 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very clean, spacious chic hotel with many dining option nearby in RomanNorte.

##### AYANO

Stayed 1 night in Sep 2025

### 10/10 Excellent

#### Kahila

Oct 13, 2025

Liked: Cleanliness, room comfort, communication

I hesitate to leave this comment because I don’t want this hotel to be booked out all the time. An amazing stay, comfort, great communication, beautiful space, ease of access to great restaurants and bars. 

##### Kahila

Stayed 4 nights in Oct 2025