Monserrate Vacations from $1,044

Friendly Staff. Welcoming & Safe. Very Clean. Great Vista from Desayuno Room on roof. Great Vibe Overall

Great location. But do not pay extra for the upgraded room - example, the suite that offers the big bathtub. It looks like a nice bathtub, except that the water comes out soooooo slowly it would take days to fill up - making it unusable. The bathtub had a layer of dust all around it, so clearly it was unusable for previous tenants as well. The dining room is nice - if you're there during the "correct" hours. Otherwise, don't expect to get a beer or a glass of wine. No one is there and everything is locked. And when you go to the front desk to ask, they look at you like you're crazy. The best part of the stay was the bartender from Venezuela. He was lovely and interesting to talk to. He introduced us to another Venezuelan couple who live down the road. And the wife makes the best brownies!!!

The property is very well kept, and it is comfortable, but the best asset is their customer service crew. The front desk managers were very attentive and kind,also the restaurant was amazing and the level of care and support just amazing!!

Excellent stay here in a beautiful room and when the climate control system was not working in my first room they easily swapped me to another one helping me with my baggage. The quality of the breakfast buffet was fine although they could do a little bit more to make the pre-processed meats and vegetables tastier by adding more fresh herbs. It would have been nicer to have a machine to make freshly ground coffee and espresso options rather than the mediocre coffee. The gym needs to have much more equipment there is room for that. The hotel restaurant itself serves lovely and imaginative meals.

The staff was friendly and the room was ready when I arrived. I was a little early. You are near the square which is convenient.