Pico do Fogo Tours

It's small, a family run feel, which we like the low key, personal, quiet experience. Paula at reception and all other staff are very welcoming, helpful and friendly. That makes it easy and comfortable. Our room was ideal, good space in a double room, private balcony and beautiful colours of Bourganvillea to admire, a well maintain green garden space and pool in the centre. We had breakfast in the hotel every day, however we were away by day and dined out across the island. Very simple, easy walk down into Santa Maria or across the road to the beach and beach board walk.

Without a doubt, one of the best holidays we’ve had. We travelled as a group of friends with children 2 to 18 years old, and there was truly something for everyone. The hotel exceeded our expectations. It was huge and full of activities that after a full week, we still hadn’t explored it all! The buffet restaurants were outstanding. The variety and quality of food were impressive, and the service was exceptional. A special mention must go to one of the waitresses, 'Miraculous', who was incredibly kind and patient with our lively group of children. Her warm and friendly nature made our visits a pleasure. The pools were consistently clean, and the variety from kids’ pools to more relaxing area meant we always had something to enjoy. One day, during a temporary power outage, the slides at the water park weren’t working, but the lifeguard kept the kids entertained, which was appreciated. The beach was breathtaking clean, beautiful, and easily accessible. The facilities nearby were convenient, and even the vendors offering excursions were great to deal with. 'Victor', in particular, was friendly, helpful, and never pushy. 'Jose' from VIP Guest Services also deserves recognition. Despite us not being VIP clients, he was incredibly attentive and helpful throughout our stay. The only slight disappointment was with restaurants we booked. Unfortunately, the staff there were quite rude and the food didn’t meet the same standards as the buffet. Was still a 10/10 holiday however!

I had a very good experience. The staff were very attentive and professional and nice.