7.8/10 Good! (1,724 reviews)
DO NOT STAY HERE! I had reservations here July 1-July 5, 2026. From the moment I walked in, I knew I had made a mistake. The carpet at the front door was disgusting and ratty, and the tile throughout the hotel was so filthy. Upon getting off the elevator, the hallway carpets were so gross, ratty, and stained. Got to our room, and boy was I in for a surprise. The minute I opened the door, I was hit with that sweaty, my clothes haven't been washed in days, smell. That smell was the bed linens. So gross. The towels had the same smell. The bathroom was dirty, and the bathtub was as well. I complained to the front desk, and the girl said all the rooms were the same. I was 6 hours from home with two kids. I could not afford to book at another hotel. We went to Walmart and bought new sheets for the beds and blankets. The next morning, we decided to try the breakfast. Another HUGE mistake. All the juice was watered down, and so was the pancake mix. According to a staff member, they do this to save money. The eggs and sausage were a bust, too. The pool area was gross and dated. I did file a complaint with the health department. Tons of health and safety issues with this hotel. It honestly should be shut down, but that's my opinion. If you are looking for a nice, clean, hotel in Lubbock, this isn't it.
Reviewed on Jul 6, 2026
