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CASA TORTUGA 5Th. Ave

2.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for CASA TORTUGA 5Th. Ave

Front of property
Living area
Spa
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets
Living area
A short walk from Quinta Avenida and Playa del Carmen Main Beach, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Daily housekeeping
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪La Vicenta - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
Room features
All guestrooms at CASA TORTUGA 5Th. Ave include comforts such as air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo

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Oct 5 - Oct 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is CASA TORTUGA 5Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at CASA TORTUGA 5Th. Ave?

As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at CASA TORTUGA 5Th. Ave on Oct 6, 2025 start from $19.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at CASA TORTUGA 5Th. Ave?

Check-out is at noon.

Where is CASA TORTUGA 5Th. Ave located?

Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Reviews

CASA TORTUGA 5Th. Ave Reviews

8.0

Very Good

8.0

Cleanliness

7.6

Amenities

8.0

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 30 out of 79 reviews
Rating 8 - Good. 29 out of 79 reviews
Rating 6 - Okay. 13 out of 79 reviews
Rating 4 - Poor. 4 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

Reviews

8/10 Good

María

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción, fácil acceso a todos los atractivos
Stayed 2 nights in Aug 2025

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jul 2025

6/10 Okay

Ivan

Cleaning should be better
Stayed 5 nights in Sep 2025

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities
Lugar con lo esencial, cumple con lo establecido, le falta mantenimiento a la instalación, el baño tenía muy fuerte olor a coladera, pero para pasar una sola noche y dormir es funcional y económico
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso
Stayed 1 night in Aug 2025

8/10 Good

artzoraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es comodo y confortable , pero las areas de acceso necesitan mantenimiento
Stayed 2 nights in Aug 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

8/10 Good

artzoraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien aunque hay mucho ruido. El chico nuevo de recepcion, excelente : educado, con excelente actitud, y servicio!
Stayed 2 nights in Aug 2025

8/10 Good

Aura

Liked: Cleanliness, staff & service, property conditions & facilities
Try to apply something to help to smell humidity in the room.
Stayed 1 night in Sep 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabrielle Noelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

8/10 Good

Montserrat

Liked: Cleanliness, property conditions & facilities
En general buen lugar, la habitación linda y limpia, solo el personal que no esta bien informado de cuales son sus habitaciones
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Cómodo, buena
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa Alejandra Chavez

Liked: Staff & service, amenities, property conditions & facilities
Me encanto el hotel solo le hace falta tener alberca y sería perfecta sin duda recomendaría casa tortuga
Stayed 5 nights in May 2025

8/10 Good

Alfonso

Liked: Cleanliness
Solo estuve una noche, pero en general bien
Stayed 1 night in May 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y atención muy recomendable
Stayed 1 night in Feb 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Súper padre todo
Stayed 3 nights in Jun 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

8/10 Good

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación si está limpia, solo faltaron algunas amenidades, en el baño le hace falta tapete para evitar resbalones y caídas. Pero en general estuvo bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Stayed 3 nights in Feb 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpias las instalaciones.
Stayed 1 night in Mar 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

6/10 Okay

TMK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable, los staffs son muy amable. Solo olores un poco feos del baño. Pero los de más excelente.
Stayed 1 night in Jun 2025

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