Pointe Coton Tours

I had high hopes for my stay here. There were however a few issues. It took about an hour to get into our room because the lock was not working and took many attempts to get in. Once inside the room seemed fine. However there were somethings not quite right. There was no tv remote, so called reception to notify them of this. A new remote appeared while we was out the room. This remote did not work, but I figured out how to program it to work, only to discover the tv was blank with no channels whatsoever. Later it was time to give my son a bath, but the bathtub had no plug. We had to order room service which had a charge of RS200 on top of the price of the drinks as the in room fridge/mini bar was not working. I did look at the back for a switch but it was very dirty so did not touch it. Other than these issues, we had a pleasant stay. The food was good and the staff and service excellent too. The check in and out was simple, however we was told after the deposit we could pay the difference but was then refunded out deposit and then had to pay drink charges, which meant we had to use a different card as the refund is not instant for a deposit The area around the complex was clean, well kept and looked amazing, just the room that let it down, which was a real shame.