9.8/10 Exceptional! (2,065 reviews)
Arrived at 630 pm . Had three different rooms with no ac. Staff tried to find a working ac for almost 2 hours then decided to call tech after four separate parties complained their ac was not working. At 830 I asked if they could send me to another hotel since they clearly should have at this point. They offered to refund me with 0 help in a city I have never been. Expected much more. Ac fixed at 930. Comped me din but at that point room should be realisticly free for a night at least. Very nice hotel just need to do better.
Reviewed on Aug 13, 2025