“This was a great stay - everything is top notch - lovely room, great food, friendly staff, good service etc. The grounds around the hotel are especially nice. The pool - and views from it - are especially impressive! ”
“We enjoyed our stay at this resort. It’s a wonderful place with great staff and excellent customer service. I would like to mention Vijisha, Jibin, Anagha and Madhan who attended us and made our stay very enjoyable. They ensured everything was great and took care of every little detail. We would rate 10 / 10 in all aspects. We would definitely come back and highly recommended hotel if anyone coming to Thekkady!”
“Location was good with backdrop of the mountains, the room was very spacious with high arched ceilings. Offerings of breakfast buffet were good but not great. Local cuisine dishes( payasam(rice and vermicelli pudding), curry leaf marinated steamed fish, appam, vada and sambar) were really good. It’s real value for what you pay.
Cons:
Hot water was barely enough for one person, had to wait for 10-15 min before next person could take shower with hot water. ”
“The front desk staff was good, the breakfast was excellent and tasty. Two issued I had was there was another group that was playing loud music near us and it was bothering us as we were trying to put the kids to sleep. We also had a issues where the staff was suppose to deliver a case of water we brought and they delivered it to the wrong room. They replaced it with a case but just two small issues. Overall good experience and would stay again if going through the area. ”
“All good but there was a confusion about breakfast. Hotel staff told me that breakfast was not included but when I booked it clearly says breakfast included. Someone the hotel.com communication with Grand hotel did not mention about free breakfast. This caused confusion and time. When sending communication to the hotel please mention about breakfast is included. This will help the process. Please clarify why this confusion. ”