room was ok. the food is so so. and the cutomer service is weak. i booked a two night stay (guaranteed payment) and when i arrived i got no room fo they gave my room to someone. their reason was i ddnt arrive the day of my reservation. even if i arrive the morning after, they should have not given my room to someone else without contacting me or verifying with me
真实旅客
2019 年 4 月入住 2 晚
4/10 很差
veronica
2019 年 4 月 30 日
满意:客房舒适度,清洁度
不满意:住宿条件和设施
Won’t be telling our friends about this place
Lots to say here, room 145 had a terrible smell of methane gas from sewer, and switched to room 153 after a whole night of suffering the awe full smell, room 149 had an aunt problem, waterpark had a no ticket no entry policy which I had a problem with as I’m old already but wanted to check the kids in the waterpark but they wanted to charge me which I ended paying with regret
veronica
2019 年 4 月入住 2 晚
6/10 一般
Lynn
与配偶出行
2019 年 4 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Room is super small. They didnt clean up the room during our stay. Bed moves uncomfortably even when youre sitting only.
Lynn
2019 年 4 月入住 2 晚
6/10 一般
真实旅客
2018 年 12 月 25 日
dissappointed,receptionist dont mention earlier that i can check in if i will pay 300 hundred pesos i just heard from the other guest or else i wait untill 2pm my kids are tired already.drop off its not including for their service need to pay per head even the kids i need to pay.the room are dusty exost fan in the toilet is horrible.
真实旅客
2018 年 12 月入住 3 晚
8/10 还可以
Jesse
2018 年 11 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
First time in cool awesome Roxas
It was a pleasant experience, the people are very helpful and we are always greeted with smile. The hotel itself is in good condition, well maintained. Will definitely be back here on our next trip.
Jesse
2018 年 11 月入住 1 晚
2/10 糟糕
John,Sydney
2018 年 8 月 14 日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Very unhappy
The water flow was weak no hot water, no fridge, no where to hang clorhes. No table and the bed was like sleeping on concrete.
John
2018 年 8 月入住 3 晚
2/10 糟糕
Joe,USA
2018 年 6 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel room not exactly reflects from website photos (atleast the one assigned to me). Very small room and dumpy. No dressers, tables chairs and bathroom was definitely below standard and not as described from website photos. Room is L-shape and probably measured 16x20 ft. Not enough towels and other bathroom amenities. I asked staff for another room but claimed none is available at the time, so decided to check out (despite the room have been paid off for 3 nights) and transfer out to another more comfortable hotel. Atleast provided bus shuttle when I moved. This customer will not recommend this hotel to others and if you are looking at photos of this hotel and described amenities, believe me, it is not exactly as depicted as advertised. I strongly discourage future customers to opt other hotel from the area (such as Urban Manor which is halfway better than this hotel, or the Veronica hotel that is by far the best hotel I stayed in). I will neve this never, never choose this hotel if ever I find my way back in Roxas City. Thank you for taking my comments constructively.