Search and Rent Runaway Bay Condos

"The resort was fine. Some areas needed updating but overall the resort is in good condition and our stay was a good one. The main problem with our stay was the with about half (or more than half) of the staff members. Generally, they were just unfriendly and unwelcoming. If you asked for something, they would oblige, but it felt like you were bothering them or they were disgusted with serving you. Example is someone would give you a drink you ordered and you smile and say thank you and they just walk away...no smile, no you are welcome. Just dismissive. Also, getting a drink sometimes there would be 4 people behind the bar, with none of them serving anyone or anything and they would just let you stand there. They would make eye contact and ignore you and make you wait for 60-90 seconds. Just weird, like i was an inconvenience they were hoping would just walk away. Very strange and unwelcoming. Other servers/bartenders were great. But the positive experiences were only about 30% of the time. Beach was nice, but not great removal of seaweed from the beach. Advertised using red flag in the sand to summon a server to bring drinks to you on the beach but service was so slow that I would just go get my own. Pool was okay. Pool bar was same hit or miss service regarding friendliness/service. I will say Anthony at the pool bar was Great! Room was cleaned every day very nicely. Exercise room was clean, but 1 of 3 treadmills were broken. Good stay, not great. "

"We did not know half of the property is still shut off to the public. They are still are still rebuilding from the hurricane. The pool closes too early and opens up too late 9am. The restaurant options were limited because the other ones are not open yet. The entertainment is limited too. Our room ac was not the best, it also smelled moldy when we got there. Not all the staff knew how to make the drinks at the bar. The staff was nice. Make sure if you pay got the shoes in advance you make it to the show because if you miss it for some reason they will not refund you. Overall it was an ok experience but I will not be going back to this resort. They should wait until everything is fixed before trying to reopen so soon."

"The staff was amazing, everything was kept clean, made you feel very welcome. Will definitely be going back "

"Property generally clean but hotel needs to be refurbished and gully running adjacent to the hotel needs to be cleaned "

"The room was clean daily that was fine, but I was only offered turn down Service once and it was never offered again the entire week I was there. I was given a robe, but the Cleaning Lady accidentally took the robe when she took the towels and I was never given another robe. I tried to get another one. They said I had to call Guest Service. It was a thing I didn’t even worry about it. They forgot to bring my bag to my room when I initially checked in so I didn’t get it until almost 9 PM when I arrive my door to my room the lock was not working so I had to walk back down to where I checked in twice to get them to try to fix it and they still didn’t fix it. Someone had to come up and actually take the lock off and fix it. "

"Staff very professional and kind! Excellent service with clean rooms Attentive to ever need "

"Yes the breakfast was always fresh, mostly local and very tasty. AC worked perfectly. Room was nice and cool."

"Everything was amazing"

"I loved the atmosphere and the people were friendly. I would stay again!"