Shull Island Tours

The staff Melanie at the front desk demeanor was if we were bothering her by asking questions. We stayed for four days and we had to ask the manager Andrew why our room had not had the basic house keeping service of trash changed and fresh towels. It was four adults in our room in which I paid for and the trash and dirty towels were overflowing yet he tells me that it states on the website that they do not do the basic clean until the third night stay and full service until the fourth night stay. Which is a lie because I read everything on the website backwards and forwards prior to booking with this hotel. I even went back and rechecked after he stated that and I saw no statement on the website stating such. Then, he tells me that they were short staffed and couldn’t attend to the basic cleaning on our second night. After I expressed how displeased I was with the service I asked if housekeeping could come the third day. He stated he would have them come and do a full service. Why after being gone all day on the third day we come back to a still dirty room with the sheets pulled off of the beds that’s it. It was 3:00pm and housekeeping hadn’t finished our room. I went back to the front desk to complain again and then another housekeeper Dee that wasn’t our housekeeper who had just started working 2 days ago offered to clean our room for us. At that point we then had to wait for our room to be cleaned. This was the worst experience I’ve ever had at a hotel.

Clean rooms and everything was nice.