Soft Beach Tours

A very nice hotel and we had a great holiday

The resort itself is lovely, though it could use a few extra touches like robes and slippers. The staff were friendly overall, but communication before arrival was disappointing. I had reached out in advance to organise something and never received a reply, even though the team later confirmed they had seen my message. It’s also worth noting that for stays shorter than a week, the à la carte dining options aren’t available. While this may be common for all-inclusive resorts, it wasn’t clearly communicated ahead of time. On a positive note, the assistant manager, Ahmed, was extremely helpful and made a real effort to accommodate us during our stay. Overall, it’s a good resort and we had an enjoyable experience, but better pre-arrival communication would have made a big difference so do consider that if you have any special requests ahead of your visit.

We stayed at Pyramisa for a week. We had two children along with our 80 year old grandmother. Upon arrival we were placed in a room at the end of the hotel near the beach. However, there were no lifts and 1000’s of stairs. It took us 15 minutes to get to reception/pool area. We had to change rooms which took hours and hours. Even then, the rooms were not so close to the reception. They also had to downgrade the room to get us closer to reception and would not refund us the difference between the family room we booked and the standard room we ended up staying in. The pool area is lovely and the beach as well. However the hotel is just very inconvenient with the lift situation. Toilets by the pool are absolutely filthy and the odour is awful. The food was ok, but was always cold. Salad bar is nice and drinks are too: Staff were also ok, quick to tend to your needs. Overall, I wouldn’t visit again. It definitely isn’t a 5 star but was ok.