Springfield Contemporary Theatre Tours

Clean room and an amazing property full of fun!

Room was very clean and well stocked. the only complaint I have is that the shower was dangerously slippery when I got in. My feet almost came out from under me. This would not stop me from renting again. The check in staff was super friendly and helpful

When we arrived, it took quite some time at the external gate before we were acknowledged and granted entry into the neighborhood. At check-in, the staff realized that although there were four of us, we were staying separately but as part of the same group. We were surprised that we were placed in different buildings, especially since the resort did not appear to be close to full capacity and out of the rooms we booked, only one of us had a neighbor…On a positive note, the concierge desk was excellent…the older gentleman and the red-haired young lady were both warm, friendly, and very helpful. Unfortunately, our first night, one of us had neighbors. Our attempt at sleep (it was midnight) was disrupted by extremely loud neighbors in one of the units. Security was called, but the noise continued, and the next day, we did let them know. They did accommodate us and we ultimately had to move to a different room. Additionally, at check in, two of us had expressed interest in a lake view, but we were not offered any upgrade options, even at an additional cost. We are accustomed to staying at another resort in the area where the staff is consistently kind and accommodating, so we feel the check-in team here could benefit from improved hospitality and customer service training. Hearing requests and even just acknowledging them and declining would have been better than being ignored. The room itself was very clean. The units without a view were smaller but adequate for sleeping.