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JW Marriott Surabaya

5.0 star property
Luxury hotel, walk to Tunjungan Plaza

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Exterior
Presidential Suite, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar
Snack bar
Lounge
Reviews
9.2

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • BarBarBar
  • Parking availableParking availableParking available

Explore the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Popular LocationTunjungan Plaza6 min walk
  • Popular LocationGrand City Surabaya4 min drive
  • Popular LocationSurabaya Plaza Shopping Mall5 min drive
  • AirportSurabaya (SUB-Juanda)44 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the V...
Restu
Apr 13, 2024
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Room options

View all photos for Suite, 1 Bedroom, Smoking, City View

LCD TV

Suite, 1 Bedroom, Smoking, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Pillowtop bed
  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
Premium bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
Premium bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Apartment, 3 Bedrooms

LCD TV

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Premium bedding
  • 2217 sq ft
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, City View

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Premium bedding
  • 1367 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

9.4/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
Premium bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed

10/10 Exceptional

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillowtop bed
Down duvet
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms, Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 2 Bedrooms, Smoking

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Premium bedding
  • 1378 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, City View

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillowtop bed
  • 925 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living room | LCD TV

Presidential Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Premium bedding
  • 4198 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, City View

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
Premium bedding
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms | Living room | LCD TV

Penthouse, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Premium bedding
  • 3671 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
9.2 out of 10, Wonderful, (246)
The price is $64
$78 total
includes taxes & fees
Jul 7 - Jul 8
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the neighborhood

Surabaya

JW Marriott Surabaya is located in Kedungdoro, a neighborhood in Surabaya, and is near the airport and near a metro station. Surabaya North Quay and Al Akbar Mosque are notable landmarks, and travelers looking to shop may want to visit Tunjungan Plaza and BG Junction. Traveling with kids? Don't miss Surabaya Zoo.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Tunjungan Plaza - 6 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Zoo - 6 min drive
  • Galaxy Mall - 10 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • Rawon Setan - 2 min walk
  • Lontong Balap Pak Gendut - 3 min walk
  • LOBBY Lounge - 2 min walk
  • Imari - 2 min walk
  • The Pavilion - 1 min walk

About this property

JW Marriott Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Located close to BG Junction and Surabaya Plaza Shopping Mall, JW Marriott Surabaya provides a free daily manager's reception, a terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Full breakfast (surcharge), a free shopping center shuttle, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All 407 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries, and separate tubs/showers
  • LCD TVs with premium channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Imari Japanese Restaurant
  • Pavilion Restaurant
  • SBCO
  • Tang Palace Restaurant
  • Uppercut Steakhouse

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (132,482 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Executive Lounge
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JW Marriott Surabaya?

As of Jun 6, 2024, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on Jun 7, 2024 start from $70.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Surabaya?

Self parking is free at this property.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Surabaya?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does JW Marriott Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is JW Marriott Surabaya located?

This family-friendly Surabaya hotel is located near the airport, within a 15-minute walk of Tunjungan Plaza and BG Junction. Grand City Surabaya and Surabaya Plaza Shopping Mall are also within 2 mi (3 km). Surabaya Pasar Turi Station is 22 minutes by foot.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 251 out of 421 reviews" "
Rating 8 - Good. 142 out of 421 reviews" "
Rating 6 - Okay. 19 out of 421 reviews" "
Rating 4 - Poor. 6 out of 421 reviews" "
Rating 2 - Terrible. 3 out of 421 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Restu

Traveled with family and small children
Liked: Cleanliness, staff & service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

8/10 Good

Chi Hoi Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023

10/10 Excellent

rusiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Stayed 4 nights in Jan 2023

10/10 Excellent

johannes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Jan 2023

10/10 Excellent

riccy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay!! The staff were outstanding. I was impressed with this hotel on how well the staff were trained. The staff remembered what we liked and our preferences. All our needs, met with a smile. We stayed for a week and literally were treated like royalty. The head chef and sous chef visited us daily for breakfast with different items to try. The buffet breakfast here is outstanding. Not just a continental but a full brunch style buffet. Delicious! We tried the other restaurants as well. We liked the Chinese restaurant and new bakery especially. We had massages at the spa and it was wonderful. Would definitely stay there again!
Stayed 6 nights in Oct 2022

10/10 Excellent

Air

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is great and the staff are all friendly and helpful
Stayed 1 night in Oct 2022

10/10 Excellent

irfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Nanik Purwati

Stayed 3 nights in Sep 2022

10/10 Excellent

Michael, Point Cook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff worked hard to make you welcome. Room was of high quality
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.
Stayed 1 night in Jul 2022

General hotel information

Reasons to Book
Comfortable Beds & Beautiful Rooms
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0