Tema Port Tours

Was a bit disappointed by some of the new front end staff n 2 new ladies upfront.Instead of being accommodating as a foreign guest i was not 100 percent happy with my room ...i was told i booked thru expedia and if i didnt like my room i need to rebook directly or pay the difference to her as they did not receive the full amount what i paid online. Also i would need to pay for breakfast in a standard room. This was disheartening because i stayed here before and had such a pleasant experience and even complimentary breakfast. Although this occurred, on my 2nd day the GM contacted me via WhatsApp to address my concerns and even had a manager on staff to talk to me. They then moved me to a room upstairs to rectify the issue and apologize for front desk. This is the reason i stay at the cabin hotel. Although it didnt start as a positive experience they turned it around to make it a better one.

Villa Monticello is home away from home. The rooms a clean and spacious. The members of staff are courteous and pleasant. Irene has been exceptional.