Twin Rocks Tours

Pros: Very nicely appointed, rich decor; sizable and quiet bedrooms, comfortable beds; very convenient downtown location; excellent food at restaurant (though very limited selections while under renovation). Cons: While the staff was friendly and tried to be helpful, there were a lot of service glitches and delays at the hotel; had to request housekeeping multiple times and they forgot to replenish some toiletries multiple days; 4 housekeeping carts and a used food tray were left in the hallway on our floor for over 6 hours one day; the hotel manager did not seem proactive after we informed him; Restaurant seemed understaffed with brand new servers; many tables were not bussed even with only a few tables seated. Had to request silverware on 2 occasions after food was brought to table; Porters stationed at front doors stood there awkwardly, no offer to help with luggage or open a door. Again, everyone seemed brand new to their posts and in need of training, other than a couple of the check-in staff. We stayed at The Heathman Hotel last March during the library renovation and the staff seemed much better trained at that time. Things ran smoothly. We rated the hotel 5-stars then, now we have to give it 3-stars due to glitches/shortfalls in service.

Our stay at the Winchester Inn was very pleasant and enjoyable. The complimentary made to order breakfast was delicious, and the room was very comfortable and quiet. The location was very convenient and walkable to downtown's many excellent restaurants and the Shakespeare Festival. Would definitely stay there again.

Beautiful hotel! Nice staff & great food nearby