Viola Public Use Area Tours

We enjoyed the location and view. The convenience of having food options, drinks and coffee was nice.

When we first entered our room, we thought it was great. Then as we started unpacking we noticed how dirty things were. Our daughter was going to sleep on the pull out sofa and there was popcorn and other food chunks in the sofa bed. We tried to make up the bed and there were no linens available. Called 3 times before we got anything. Ended up with 2 sets of sheets, 6 pillowcases, no pillows,and no blankets. Remotes didn't have batteries, so we had to call and get some. Microwave light wouldn't shut off and was starting to melt through the plastic shield. We were on the 4th floor and the patio railing wasn't bolted/screwed on tightly. Dining chair legs were loose and couldn't be used unless we tightened all the bolts. The bedroom headboard needs more stability. Lots of food chunks and large pieces of trash under the bed. Bedroom blinds kept sticking. No screens in the bedroom windows. The bathroom had broken and chipped tile baseboard with raw drywall exposed to moisture. Chipped tile near shower had mold growing behind with the drywall getting soft. Light fixtures in the bathroom we're not properly stabilized. No extra toilet paper was provided.

Condo was so clean and nice. Balcony had a beautiful view of the golf course. Staff were so kind and accommodating and made sure we had anything we needed-even yummy homemade chocolate chip cookies! Grounds and facilities are well-maintained. Will definitely stay here for future Branson trips!