Río Amarillo: Tours y Actividades

Great stay at Vienna Hotel! The airport pickup service was smooth and hassle-free. Loved that the nearby mall has an indoor ski slope—such a unique bonus! Front desk staff were friendly and check-in was fast. Room was clean and comfortable. Perfect for business travelers. Highly recommend!

US$280 per night. Terrible room and service so bad the experience. Check-in took half an hour as they did not find Expedia records. GM came back and got this done. Room was not as what was reserved, twin bed. Was changed to a one bed room. No place to put my luggage. Moved two small bed side tables to aisle close to door. Squeezed myself to get out the room. Extremely small the toilet and bath room (shower for one person to stand inside). The room was not clean at all, very dirty. Tooth paste tube was found damaged after the cap was open. Gosh, 30+ years traveling I have never experienced this. The next day walked back to hotel at 12:15 and was locked out not able to get into my room to fetch luggage to check out. Out told all hotels lock the door at 12pm at checkout date. Obviously Expedia, other than the hotel, as a leading brand is the industry is also responsible for this terrible, unpleasant and vacation-killing experience. Why hotel has not records? Integration between Expedia and gore is a key.

Location is strategic. The room is clean. The cleaner Long Chun Lane (龙春兰）from Level 26 made our stay very pleasant. She was very helpful and made sure our room is clean everyday. Thank you for making our stay pleasant. Love the welcome drink. The only thing is the name of the hotel is very confusing as it’s totally different from what I booked in the app. If coming from MRT, it’s difficult to find the entrance to the hotel. Lifts are a bit slow. Hope there will be a clear hotel signage at the lift area. Overall it’s a decent hotel. Thank you all for the warm hospitality!