Very helpful staff and great location - <10 minute walk to pyramids. Food options good for breakfast.

The hotel itself is great but the room service staff was comically bad. Orders would take longer than one hour to arrive, items were ALWAYS missing. One time they called us at 1:30am to confirm our breakfast order (waking us up!) and then still got the order wrong 😂 really odd in a 5 star hotel.

The place is very good. The staffs are especially friendly and helpful. The front desk greeted us warmly every time I passed and the staff, Nabli, transferred us to an ATM when we wanted to withdraw some cash. We are really grateful for that. The room is large and clean (I booked in a double-room for I travelled with my family). The location is fine. Only a few minutes from the Pyramids but not in the busy area.