Algarve Cheap Vacations

It was okay

Very clean and quiet Staff very accommodating Would stay again

The reception experience was inconsistent. We were welcomed and checked in efficiently by a friendly member of staff, but after settling into our room, we discovered that it had become infested with ants overnight. We requested a room change, which was handled helpfully and without difficulty by another member of the team. Unfortunately, the service at checkout was very different, as the staff member we dealt with was unnecessarily rude and unpleasant, we could not understand the reason for this attitude. The gym arrangements were also disappointing. Hotel guests are only permitted to use the gym between 2pm and 5pm, and when I attempted to use it, the spa attendant was particularly unhelpful and insisted that I pay an additional fee to hire a towel. Although guests are apparently allowed to bring their own towels, this policy was not communicated in advance. Charging hotel guests extra for a basic towel does not create a welcoming impression. We were also told that we could not eat in the veranda or lobby unless the food had been purchased from the hotel bar. This was especially frustrating because we were trying to avoid eating in the room following the ant problem. On a positive note, the bar staff were friendly and helpful, and they kindly assisted with presenting my son’s birthday cake, which we appreciated. Overall, however, the stay was let down by inconsistent customer service, unclear policies &unnecessary additional charges. It's really a 3 star hotel not 4.

No complaints. The property in person looks immaculate compared to reviews we saw. We were pleasantly surprised. The resort was incredibly close to wonderful beaches and the busy area of Lago. We enjoyed ourselves thoroughly, as did the kids!

Great hotel. Brilliant

The rooms were clean and staff was great, close to everything no need to drive around which was what we were looking for. Pools were great and everyone enjoyed them, just which they would stay open longer the pools close at 7pm

Right by the beach, staff was friendly and apartment hotel was ideal

No complaints. The property in person looks immaculate compared to reviews we saw. We were pleasantly surprised. The resort was incredibly close to wonderful beaches and the busy area of Lago. We enjoyed ourselves thoroughly, as did the kids!