Deception Island Pet-friendly Vacations

10/10 experience. I have stayed with them 3 years in a row now, and each time was exceptional. From a smooth, efficient check-in to consistently attentive service, the experience felt well managed and professional throughout. The room was immaculate, quiet, and thoughtfully designed, with exceptionally comfortable bedding and high-quality amenities that made it easy to relax. Sam is always a pleasure to deal with. What stands out most is the hotel’s consistency—cleanliness, comfort, and attention to detail were delivered at a high standard across every interaction. I would return without hesitation and recommend it to both business and leisure travelers.

Staff was awesome and helpful

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

Staff was awesome and helpful

The room was very small. The whole resort needed updating. There is no accommodations for seniors on the first floor. They said they could guarantee the room size, but they could not guarantee first floor access to those with disabilities. Other than the manager who is all business and not very sympathetic to anything, the staff that I met was very nice. To me it wasn’t worth the price we paid for it.

Room was clean and great location beside the beach. Room had kitchette and big fridge, microwave etc. so was great. It was dated and internet didn't work in our room but worked well in the lobby. Great value for money :) happy with it.

Staff was awesome and helpful