Sovereign Island Ski Vacations

This is such an amazing find. Our usual stays weren’t available so after several searches we found Pacific Views Resort. What a find. Great value, such beautifully maintained and presented accomodation overlooking the ocean and a 3-5 min walk from the best village centre with bars, cafes, restaurants and an IGA, bakery etc. we will most definitely be back. There is also a cafe just below the hotel which was amazing. And if you have serious food allergies, it’s fully able to accomodate.

Great location awesome views and apartment was spacious and well maintained with everything you need.

Booked a week out and got a very reasonable price especially given proximity to beachfront. Was pleasantly surprised to receive an upgrade on check-in to a two bedroom apartment with a lovely sea view from the balcony and main bedroom. Jane checked me in and was very helpful and friendly. I had a small suv rental car and my allocated carpark was a tight squeeze next to a pole, but luckily no one parked on one side of me which was a relief! Could be tricky for nervous drivers or larger vehicles. Location is perfect with an easy walk along beachfront to either Broadbeach one way or Surfers the other. There is also a local convenience store close by for any essentials if you don’t have time to travel further and a BWS within a 10min walk also.

Avoid booking with Q Stay Properties. From the moment we checked in, most of the apartment had an electrical issue. As a result, we had no usable kitchen, laundry or Wi-Fi for the entire stay. Maintenance managed a temporary fix that lasted a day before the same issue returned. Despite reporting it immediately, the electrical fault was never resolved before we checked out. Customer service was frustrating. Emails were often ignored until late in the afternoon, leaving no opportunity to respond before the office closed. We repeatedly had to chase updates, and promised callbacks didn't happen. We were eventually offered an alternative apartment in a different location with poor reviews, which wasn't an acceptable replacement for what we'd booked. The apartment was also in poor condition. The sofa and kitchen extractor fan were broken, the bathroom tap leaked, the carpets were dirty, and the bedding consisted of thin throws instead of proper duvets. Overall, it was tired, poorly maintained and not fit for the standard advertised. The building itself is in a great location, and the common areas and pool are well maintained. My recommendation would be to book an apartment in this building through Mantra rather than Q Stay, as the location is excellent but the management of this property was not.