Japan Spa Vacations

Overall, the hotel was OK. However, my arrival experience was severely undermined by the exceptionally unhelpful conduct of one staff member. Upon arriving approximately two hours early, I inquired about the possibility of a slightly earlier check-in. She dismissively stated it was impossible without checking availability and immediately quoted an additional charge. When I asked her for a nearby cafe to wait, she recommended a location that I later found had been permanently closed for four months. Most dismaying was the discovery of a guest lounge situated right next to the reception desk which she completely failed to mention, leaving me to wait elsewhere. As a frequent global traveler, this level of inattentive service and lack of guest consideration was genuinely astonishing and unacceptable.

The staff were amazing: professional, friendly, keen to make sure you enjoyed your stay. The hotel was superior with spacious and beautifully appointed rooms. The grounds were spectacular. The food was excellent exceptional. A real gem!

I am in love with this hotel , everything it is Perfect

first time - very impressed, but fell short of 5-stars IMHO.

I love the Onsen in the hotel, the room is spacious compared to similar hotels in hotels. We did not

The staff were amazing: professional, friendly, keen to make sure you enjoyed your stay. The hotel was superior with spacious and beautifully appointed rooms. The grounds were spectacular. The food was excellent exceptional. A real gem!

I am in love with this hotel , everything it is Perfect

first time - very impressed, but fell short of 5-stars IMHO.

The room that we booked was not good. The beds and futons in the convention room didn't have enough chairs or space. we disapointed.

The staff were amazing: professional, friendly, keen to make sure you enjoyed your stay. The hotel was superior with spacious and beautifully appointed rooms. The grounds were spectacular. The food was excellent exceptional. A real gem!

I am in love with this hotel , everything it is Perfect

The staff were amazing: professional, friendly, keen to make sure you enjoyed your stay. The hotel was superior with spacious and beautifully appointed rooms. The grounds were spectacular. The food was excellent exceptional. A real gem!

Overall, the hotel was OK. However, my arrival experience was severely undermined by the exceptionally unhelpful conduct of one staff member. Upon arriving approximately two hours early, I inquired about the possibility of a slightly earlier check-in. She dismissively stated it was impossible without checking availability and immediately quoted an additional charge. When I asked her for a nearby cafe to wait, she recommended a location that I later found had been permanently closed for four months. Most dismaying was the discovery of a guest lounge situated right next to the reception desk which she completely failed to mention, leaving me to wait elsewhere. As a frequent global traveler, this level of inattentive service and lack of guest consideration was genuinely astonishing and unacceptable.

지난 번 오사카 처음 여행 때 위치가 너무 좋고, 대욕장 시설이 인상적이어서 이번 두번째 여행에서도 숙박했는데 룸 화장실에서 냄새가 많이 났어요. 그 점만 빼면 역시나 좋은 경험이었고, 스태프분들도 친절하시고 가성비 좋은 호텔이라고 생각됩니다.