Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My wife and I go to sugar mountain every year for my birthday which resides in January. Three of the main features that we look for and filtered through VRBO were: hot tub, pet friendly, and ski and ski out. Those three were the only requirements that we were looking for, and of the utmost importance. So my VRBO search landed us on the sugar shack. The price I thought was fair, so we booked it. Upon arrival on Monday January 9th, the first thing we did after unloading the car was head straight for the hot tub after a long ride to North Carolina. We noticed that the water was 49° in the hot tub. So I turned on the Jets and the heater and after a couple hours notice the water was not any warmer. I called the after hours maintenance line to discuss the issue and the young lady said she sent an email a week ago letting me know that the water did not work on the hot tub. I checked my email and she actually sent two days prior to our arrival, not 7 days. I explained to her that I was highly dissatisfied and she basically acted like it was a "tough luck" type of situation. Two days prior to our arrival there was no way we could have done anything about it regardless. Mind you my wife and I have worked again disappointed. So we then start checking the cleanliness of the house. We took multiple pictures of many areas that were not clean, blankets that had food stains on them, dried up spaghetti sauce or chili, the carpet in the master bedroom was disgusting with pet urine, shower head and master bathroom was full of mildew or mold. The ONLY shower upstairs. The heater on the back porch did not work, was not a ski in/ski out location or did not have designated walkthrough to slopes. I work in the construction industries and deal with the general consumer on a daily basis. The customer service that I received from the management company was subpar to say the least and ZERO effort in "Making the situation RIGHT for me the customer. I will attach pictures or send via email