8/10 Good
Laura B.
Nov 3, 2022
Liked: Cleanliness
Good Location but a few problems
Our apartment was on the ground floor, which was fine our upstairs neighbors were either very quiet or not home for our stay. The location was good, out of the mainstream touristy part of the city but within a few hundred meters of a metro and a short walk to park Guell and many small restaurants we really enjoyed. The apartment was alright, though we noticed a few problems. The microwave did not work, which the property manager obviously knew about as we were visited on our last day by a repairman to replace it without any notice from anyone and we were never informed by the property managing agent beforehand. It was a small annoyance not to have it but for a short stay we did not feel the need to fuss over it. The apartment also I believe said it had a dryer and it is possible that the washing machine has a dry cycle and we could not figure out how to use it but there was a drying rack so again we made due with what we had. My biggest issue was that I specifically looked to ensure that the place I stayed had a dishwasher which it did, however many of the lights that would indicate the cycle were out and while I could get the machine to run and put in the soap and tried different cycles we could not get the machine to wash dishes which in turn meant that we washed dishes by hand *annoying but not life altering*. We also found a child's sock and a lot of dust under the couch when we arrived. The check in process seems to be made as convenient for the management company as possible at the expense of the client. You must check in site unseen, which is strange given that the first line in the contract would suggest that I am signing an acknowledgement of the condition of the property which I cannot possibly know without seeing it. It would also seem that any visit to the property by the management company would come at a cost to the consumer and hefty fines are imposed for mundane items like 100 EUR for loss of a plastic hotel key. This check in process was difficult for a family who had just flown over night with young children and is unlike any other VRBO I have stayed in whether managed by the owner or a management company I have always been met at the property which allows me to ask questions about cycles to use on appliances, sites to see, etc. Perhaps this is unique to Barcelona but I would definitely say it makes for a less pleasant experience compared to any other accommodation check in whether it be hotel, VRBO or other entity, Thank you!
Laura B.
Stayed 12 nights in Oct 2022