Black Castle Tours

Everything about my stay, unfortunately only one night, was outstanding. The surroundings, the room, the meal and of course the staff. It was a wonderful experience.

The room was quite small but clean. The coffee maker in the lobby wasn't working but the Nespresso in the room made delicious coffee. My big complaint was the fact that the front desk staff used the common area in the lobby to meet with friends or spread out some type of work on the large table. It was an issue because I frequently went down to the lobby to read or talk on the phone and there was limited comfortable seating, as a result of this. I do want to do a shout-out to the front desk young lady. She was so friendly and helpful. I just wish I had gotten her name!

We stayed at the RIU Gresham Hotel Dublin for a two-night pre-Christmas break. Firstly, the reception staff were fantastic, very welcoming, friendly and helpful on arrival, which made a great first impression. In general, the hotel was very clean, particularly the public areas, which were well maintained throughout our stay. The hotel was extremely busy due to the time of year, and this did result in quite a bit of noise late at night. When people were returning to their rooms after nights out, there was frequent door slamming and some very loud, disruptive behaviour. While this was frustrating, it does seem likely that this was due to the pre-Christmas party season rather than the hotel’s usual atmosphere. Unfortunately, the main disappointment was housekeeping. After being out for the day, we returned to our room at around 15:00 to find it had not been serviced. The cleaner was working a couple of doors down, so we assumed it would be done shortly and went back out. However, when we returned again at around 17:00, the room was still unserviced. With a booking at 19:00, we asked the cleaner for fresh towels. She did offer to service the room at that point, but it was too late, so we opted for towels only. This level of service was certainly below what we would normally expect from a RIU hotel. The cleaner appeared overwhelmed, and again this may have been due to how busy the hotel was at that time of year, but we did expect better. Overall, the hotel has many positive