9/10 Wonderful! (2,556 reviews)
I absolutely enjoyed my stay at Riu Plaza, Panama.The hotel is extremely clean, the staff is friendly and helpful, location is exceptional as a lot of stuff is close by, KFC is right outside the hotel, Multiplaza is about a 15min walk if you like to walk. My only two downsides were: 1) the AC & the rooms being too cold even with the ac off. 2) I requested breakfast to go as I was checking out at 6am the next morning, I put in the request the night before & the receptionist told me "if they feel like giving it to me I'll get it", I was most confused as I paid for breakfast so how can I get it "IF they feel like giving it to me". On the morning of my checkout the other receptionist told me there isn't any request for breakfast to go & I assured him I made the request & what I was told, he then told me go buy breakfast at "Capital Takeaway" which is their in house cafe, and I told him I wasn't buying breakfast as I paid for breakfast. He eventually went to capital takeaway and brought me stuff that I didn't have to pay for which was nice however it wasn't stuff I ate so I just gave it away.... All in all I'll be back but please fix the situation on taking breakfast to go if the request was made the night before. I was checking out at 6am which is reasonable enough as the kitchen staff comes in 5am/5:30am
Reviewed on Jun 19, 2024