9.4/10 Exceptional! (1,179 reviews)
My room here was impeccable. The faucets and bathroom were shining. The lobby dining room as well. Seriously hard-working cleaning staff. The bathroom sink was a bit clogged when we arrived but not enough to really bother us. The shower was lovely. The kitchen was very well-equipped and the linens, towels and bed were comfortable. I was surprised that I was only given 2 coffee pods for my 5-night stay. I didn't ask for more but it would have been nice to have at least one for each morning. Also, I found the front desk staff to be a bit underwhelming. They were friendly and efficient but just didn't go that "extra mile" to make you feel welcome. In fact my daughter and I had stored our luggage for the day and we had to literally climb over other suitcases to get to it when we checked in. Not exactly a stellar intro. But the room was very spacious for two people and very, very clean. We especially appreciated the proximity to the St Enoch shopping centre where there was a Tesco express and a Boots. Central Station was only a few blocks away for our train journeys but we ended up using the Queen St. station more, actually. It was about a 10-minute walk. I would stay here again for its proximity to shops and sights and for the cleanliness which surpassed my expectations...and that's tough ;)
Reviewed on Aug 13, 2025