Cuba Vacations from $898

April the night Auditor was rude on checkin she acted like we were lucky to get rooms due to late check in after we set it up the week prior for the multiple rooms our party reserved. Then the following morning, the coffee machine was not working and she acted bothered she had to assist. The rest of the staff and facilty was amazing.

Room was clean and very nice. Breakfast was really good. Only down side was the exhaust fan didn't work in the bathroom.

The room stank! We could not lock the room door for security! Screws on the door were either loose or completely gone. The security lock just turned around because the were parts missing. The manager looked at it and said maybe he would fix it tomorrow. Wires where hanging out of the ceiling for the smoke alarms. We used the luggage rack and garbage can to try and secure the door. Front door going into the motel didn't close. We had reservations for two nights but because of all the problems we left after one night and drove 3 hours to another motel. this place is a travelers nightmare!!!! We asked for a refund fro the second night but we were told it was nonrefundable. We will now deal with Expedia for ever allowing any one to stay in a dump like this. this was advertized as a Super * by Wyndham but I dought if thet have ever inspected it. It was a major disappointment. We asked for non-smoking but the room just really stank. It had been smoked in and with my wifes allergies we could not stay there another night When we complained to the manager we were told to turn on the A/C and open the window. The first room we were given wasn't even ready and all the bed sheets were on the floor. We don't think the second room was really ready and we don't think the bed sheets were ever changed. We are asking for a full refund from Expedia. THIS PLACE IS AWEFULL AND EXPEDIA SHOULD BE ASHAMED FOR HAVING ANYTHING TO DO WITH THIS PLACE!!!!!!!

We liked the friendly staff, clean premises, and ability to get a bite to eat onsite. Our room door did not properly close - it actually didn't latch, so the only way to keep it from opening was the inner lock. That wasn't great, but we were only there for a night's sleep.