Dortches Town Hall Tours

Check-in is @ 3pm. We arrived at 4:05pm and the front desk staff had a problem with the key cards. She called the IT dept and 20 minutes she was able to check us in. Then she tells me the room I reserved with a "king bed" was not ready, housekeeping is still cleaning it. Am I willing to take a room with two queens? No, that is not what I reserved. Once I arrived at Raleigh airport, I confirmed my check-in because I had to state what type of vehicle I was driving. This also asked if I wanted to check-in @ noon for a $30 fee. I am so glad I did not select that option. We were not given the keycard to our room that I reserved until 4:45ish. This was absolutely terrible and the front desk staff said she was going to address my dislike and the inconvenience I encountered, but I never heard back for any employee at the hotel.

Room was clean and staff was wonderful

All of the above and the desk clerk, Mel, went above and beyond to help! I appreciate the welcoming atmosphere as well.