2/10 糟糕
Natalia
与家人及幼儿出行, 带宠物出行
2025 年 8 月 21 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed at Silver Ridge Ranch for 2 nights and unfortunately had a very negative experience with the management. The manager, Jennifer, behaved in a way that I found inappropriate and concerning.
Although I had already paid in advance through a third-party site (Expedia), she repeatedly called me and insisted that I needed to pay her directly. I do not understand why this happened, but it was stressful and unprofessional. It felt like she was collecting unnecessary personal information and harassing me about payments that had already been completed.
This behavior made me feel extremely uncomfortable, and I want to warn future guests to be cautious. The property itself may be fine, but the management’s conduct was not adequate and left me with a very bad impression.
Natalia
2025 年 8 月入住 2 晚