8/10 Very Good! (1,010 reviews)
Hotel is undergoing some refurb, but Matthew on reception explained where I could find everything. The rooms are a bit dated, with limited sockets, but the bedroom was clean & comfortable. The lovely staff on the floor quickly brought me an iron. The bathroom shower rail was very rusty & this made the bathroom less appealing, but again, it was clean and the toiletries are lovely & the towels cozy. Matthew on reception was a godsend during my visit, quickly dealing with my early check in, luggage query and directing me to various areas. He greeted me each time with the professionalism I saw him use towards others, but also the friendliness I know & love about Glasgow. He’s an absolute asset. I was attending a conference and on both days, the lunches and breakfast were really good too. In short, slightly dated rooms, but outstanding staff.
Reviewed on May 19, 2026