Fort Mitchell Tours

I love everything about this hotel… my friend and I were seeing an evening show at the Gogue theater and wanted to go out and get drinks later (maybe listen to some jazz at the Piccolo) and didn’t want to have to get back in the road to Montgomery. We were walking distance to fabulous venues outside of the already wonderful restaurant and bar and jazz club right in the hotel! Our night stay was so comfortable and breakfast the next morning at the hotel restaurant the Ariccia was divine!! Then we spent the rest of the late morning and afternoon at the spa at the Laurel!! From the valet drivers to the wonderful staff that greeted us to the snacks on the executive floor we had a splendid time!! I felt like we had a vacation and just 50 miles up the road!!!

When I arrived at 3:30 p.m., the staff informed me they could not check me in until 4:00 p.m. I came back at 4:15 p.m. and was informed that their cleaning staff had not made up any of the rooms and that there was no room available. They also told me that they could not give me a firm time for the room to be available. Since I had another appointment within an hour, I told them that I could not wait. To their credit, they offered to refund the money I had prepaid through Hotels.com, and wrote me a letter confirming that they would do so. They also connected me with another hotel that still had rooms available at a higher price and without the king bed for which I had paid. Several other guests also had the same problem while I was standing there. I would not reserve a room at this hotel again. While the building looked appealing, the fact that they lacked reliable cleaning services and had not been able to make any rooms available in the late afternoon was and is not acceptable.