Drum Farm Gallery Gift Shop Tours

It was amazing stay ever

Just want to start this off by saying the staff are superb and so friendly. When booking through Expedia we paid extra to have breakfast and parking included. When we arrived they had it noted that we’d paid for breakfast but not parking. Showed my booking and this was fine but they didn’t know this was a thing. Wasn’t informed until 24 hours before stay that the pool/sauna was closed and our booking was non refundable so couldn’t even change hotel. Really disappointed - Expedia info should be changed to reflect this. Doors need silencers or something, I was woken up so much by slamming doors or people chatting right outside my room. Room covered in scuff marks. No AC or fan so had to keep window opened up all night - which meant being woken up by birds or folk working in early morning. Breakfast was just fine. Food was okay but anytime we went down it was looking a bit dirty around food (cereal everywhere, crumbs, spilled food). Carpets all over hotel (especially the staircase) looking really tired and worn. The money paid just didn’t equate to amenities received.

We were touring around and this was a great location, with the beaches of Nairn nearby and good connections to travel wider afield to Inverness and Loch Ness in one direction and Aviemore in the other. The facilities were what you'd expect and we enjoyed the bar and dining in the restaurant on both nights we stayed there - excellent food and service. The staff were friendly and helpful throughout, with our many questions about places to go etc. It was also fascinating to learn about the link with Charlie Chaplin, and I would happily stay there again.