Highland Vacations from $251

Last stay was great. But this time was just ok. The room rate was amazing, but housekeeping never came. I know requesting new towels is a thing but I would have thought staying 3 nights would have justified at least one cleaning and new towels but that never happened. Boasting 100% sanitation rating yet never cleaning my room in 4 days seems unusual. I was also never greeted, just felt ignored. The most staff interaction happened at check in. Will probably go elsewhere next time, to at least get some basic hotel amenities and a place where I feel welcome.

The room was exactly as advertised. I was a little surprised there wasn't a microwave, that's like table stakes these days (no pun intended, lol). We really appreciated the generous supply of towels - both in the room and at the pool and fitness room. Nice big towels at the pool, and very quiet (we had it to ourselves). Would like to have seen an elliptical in the fitness room. Food court was great, nice staff, plenty of seating, good food. Did not try the casino or restaurants. Did spend time in the arcade. Several out of order machines there. Bowling area looks fun. No alcohol in that whole section, very family oriented. My only complaint is that there is very little self service parking anywhere near the hotel entrance and even near stairways (I was the farthest room from the elevator) the parking was all valet. I drive a stick and avoid valet parking. Be nice to strike a bit of balance, there. Thanks much, will likely be back.

Clean. Comfortable. Great breakfast. Very close to The Biltmore Estate and convenient to shopping and restaurants.

The entrance to the property was not very clear. Needs better lighting for driveway. Everything else was done very well.

Staff was very friendly and breakfast was good