Hickory Metro Convention Center Tours

I live just about 3 miles away. I had to stay in the hotel because we lost power during a storm and I was having trouble sleeping in our home due to the anxiety I was feeling, along with a case of stifling claustrophobia. I checked in after midnight, Saturday morning and planned to be there for just overnight - a few hours, really - and was still charged full rate for the room. This was exploitive of my situation and was made worse because I was told I could stay over Saturday and check out Sunda morning at the time of check-in but, when I was in the lobby/gym later that morning, I was told I had to check out by 11:00 on Saturday. It was kind of a bait and switch. All made worse because I learned our power came on right about the same time I was paying $140.00 for what ended up being just a few hours time. I could have stayed in the lobby for 20 or 30 minutes and received the text letting me know our power was back on!

The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.

We had a wonderful stay. The staff was friendly and helpful. We loved the complimentary snacks and drinks. We are definitely going back for another stay.