Hillingdon Vacations & Trips from $1,520

I booked a specific place due to the sleeping arrangments, knowing how specific my neurodivergent kid is, needing to sleep in her own bed. Not until we were in the air already flying from the US to London, I was sent a message that they changed us to another apartment, tried to say it was an upgrade. The sleeping arrangment was ruined and 2 kids had to sleep on the couch. The towels weren't any bigger than hand towels and they gave us 5 for 5 people the whole week. Water went all over the floor because the shower glass is very difficult to close enough for the 1st 2 panes without the 3rd one all the way touching you. And since no other towels in the whole place, it was ridiculous. Not even kitchen towels, napkins, or paper towel. Also, while there was a washer/dryer, no detergent and no idea how to work it. And there was nowhere to put anything in the bathroom, there were holes and rust marks where they must have had shelves, but they weren't there anymore. We spent most of our time out of the apartment, thankfully, but disappointing.

A wonderful stay . Food was amazing and some nice touches from staff for a special birthday

We were two adults and two young children and had enough space. I liked that we could give the kids a bath, there was AC in the room (which was a requirement for my husband), the location was great being right by the baker st. stop, and the breakfast and service at breakfast were amazing. The area also felt safe and it felt like there was a lot within walking distance.